Publications

This report benchmarks a selection of higher education websites, giving a valuable overview of online performance in this sector

Nov 2009

This report presents the results from a survey distributed to a range of top 100 law firms, from Magic Circle to Nationals. The survey uncovers a variety of web traffic trends in the legal sector.

Oct 2009

Many organisations struggle to service different audiences through the same website, which is why Intendance's latest piece of research - The 'Global/Local' Challenge - looks into the causes of this salient problem, and how it can be solved. This report is essential reading for those responsible for widening, and improving, their organisation's online reach.

Jul 2009

The Fast Fifty ranks the top 50 law firm websites, and gives a detailed analysis of how law firms present themselves online. This year's sample was taken from The Lawyer's Top 100 list (2008), with the 50 best sites making it into the report

01 May 2009

Produced in conjunction with legal news aggregator, Linex Legal, the report investigates how firms’ can improve the quality and presentation of their legal knowledge output, and why it is essential in the modern-day legal marketplace to do so. Analysis of Linex Legal’s data produced some interesting findings such as how simple improvements like adding a catchy title can increase an article’s readership.

Dec 2008

Intendance's latest white paper focuses on the importance of the homepage to a website's effectiveness, and how it can be optimised. If your organisation's homepage is failing to do the rest of your site justice, this report can help you rectify these problems, improving your overall online performance.

Nov 2008

Intendance’s latest white paper presents a short qualitative survey of the websites of the largest UK-based property consultants and chartered surveyors. From this analysis and our research in other professional service sectors, we have established website best practice principles for those organisations wishing to be competitive online in the property sector.

Aug 2008

Our latest white paper tackles the topic of search engine optimisation (SEO), an area of online strategy now considered essential for any business. Full of practical tips and expert advice on how an under-performing website can be transformed into a successful business tool, this white paper is an indispensable guide to raising your online profile.

Jul 2008

This section of our ‘Who is Winning and Why?’ report pulls together the key findings of the 2008 ‘Fast Fifty’ report and identifies ‘best practice’ guidelines’ for establishing and maintaining an effective web presence.

May 2008

This section looks in detail at how effective websites should be structured, the scope and delivery of content, usability issues, and the effective use of design to support both the website and the firm's brand.

Apr 2008

The Inside Story sets out the results from an online survey among the 50 fastest-growing law firms (by turnover) in The Lawyer UK Top 100 of 2007, focusing on respondents’ opinions on the aims, features and operation of their website.

Apr 2008

Our latest white paper, “Innovation in content delivery - technology for technology’s sake, or worthy progression?” tackles the opportunities presented to the legal sector by the advent of Web 2.0 and other new Internet technology.

Feb 2008

Another report in the 'Who is winning and Why?' series, identifying the winners and losers amongst 20 biggest law firms in the UK 'Rising 50'

Dec 2007

A series of two reports looking at recruitment microsites: Part 1 reviews the websites of a number of professional services firms and gives guidelines for microsite development best practice. Part 2 presents the results of a survey amongst law undergraduates to establish what turns them on and what turns them off when they use law firm websites.

Oct 2007

This white paper analyses a wide variety of CSR sections and microsites, both good and bad, to establish a series of best practice guidelines and advice for communicating CSR online. Fuelled by a more socially just and environmentally-aware society, CSR is now seen as an essential business activity in the corporate world; indeed, the development, implementation and sensitive illustration of a worthy CSR policy can enhance company image and improve economic performance.

Sep 2007

With the introduction of new Rule 26 the London Stock Exchange has promoted the website to the status of a key reporting tool for AIM-listed companies. This report identifies the winners and losers amongst the 25 largest AIM-listed companies by market cap and reveals how effectively they are using their website to communicate with investors.

Aug 2007

The product of two year’s research in conjunction with LPA Legal Recruitment and Thomson Sweet & Maxwell, Brave New World: Impact of the Legal Services Act, is an in-depth survey of high-ranking opinion formers from across the English legal profession and beyond.

Jul 2007

Our investigation into the Top 100 UK law firm websites reveals which legal websites are setting the benchmark for the profession this year and reveals much about firms' website strategies. As with much of our research, we use our findings to identify ‘best practice’ guidelines’ for establishing and maintaining an effective web presence.

May 2007