The crux of web 2.0 is the three c’s: community, collaboration and user-generated content. Extranets and intranets are self-contained online resources designed to provide and encourage this kind of interaction for two specific audiences:

Þ    Extranets are password-protected areas specially designed for clients. They are excellent client relationship management (CRM) tools that improve communication links with your organisation’s most precious asset. Features can include case management systems, invoice payment schemes, project progress updates, and many others. Password-protected access makes these areas secure.

Þ    An intranet provides your employees with a portal to encourage better internal communication. It can include all manner of features and facilities, from wikis to share information and streamline work processes, to online events pages to help organise social gatherings. This type of internal portal can really help inclusiveness in your organisation, keeping morale high and increasing work efficiency.

Read the case study on the right to find out how we created a highly functional intranet for a top law firm.