Innovation in content deliveryWith the advent of Web 2.0 technologies, the delivery of online content has evolved from its simple, one-way text origins to provide the user with a richer content experience. Social media tools like blogs, wikis and video clips are now being used to deliver interactive content that satisfies the need for information that can be shared and collaborated on. The objective of the paper is to review the contrasting means of content delivery, and based on our research, to examine how far law firms are using these new communication channels to enhance their operations.
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